How do I place an order?
(top)
Simply
1. click the vehicle manufacturers logo on the left,
2 select the year and model
3 select the parts you need repaired
4 add the vehicles VIN number for warrenty tracking and
5 click the "Repair Parts" button which will place the item(s) in your shopping cart.
At that point, you can continue to shopping or proceed to checkout.
When you have finished you may make changes to your parts, click the "Checkout" button.
How do I place an international order?
(top)
Go to our International Orders page to find
out about our international shipping rates. Please note that there are certain shipping
restrictions.
When is my credit card charged? (top)
Your card is charged on checkout. If there is a problem we are prompt to address any refunds.
How long does it take for the service order
cycle? (top)
Repair of the cluster is typically 1-2 business days. Standard shipping takes approximatly
4-6 business days. Express delivery takes 2-3 business days if your order is placed
by 1 p.m. PST. Overnight delivery takes just one business day if your order is placed
by 1 p.m. PST.
Can I make changes to my order after it has been
submitted? (top)
Simply contact our sales department and we will correct any problems.
What if I prefer not to place my order online?
(top)
If for any reason you prefer not to complete your order online, VDORepair.com will
gladly accept your order by phone or email. If you have additional questions and
need to speak to a customer service representative, please call us toll-free in
the US at
(800) 516-0433
between 9 a.m. and 6 p.m. CST, Monday through Friday.
Does my browser need to be set to "accept
cookies" to place an order? (top)
Yes. Your browser must accept cookies to complete a VDORepair.com order. Browsers
generally accept cookies by default. However, you may need to change your settings
to enable cookies if you're experiencing problems in the ordering process.
|
Browser
|
To enable cookies
|
Internet Explorer 6 & 7
|
Go to Tools: Internet Options
Choose "Privacy" and adjust the slider until it says "Medium"
Click on the "Advanced" button; Make certain that "Override automatic
cookie handling" is not checked
|
Firefox 2
|
Go to Tools: Options (on Windows) or Firefox: Preferences (on Macintosh)
Click on the "Privacy" icon
Make sure the checkbox next to "Accept cookies from sites" is checked
and the "Keep until" selection is set to "they expire"
|
Safari 2
|
Go to Safari: Preferences, click on "Security" and choose "Accept
Cookies - Always"
|
Once you turn it off, click "Edit …" to actually delete the content
that is saved.
How do I cancel an order? (top)
Once an order begins the fulfillment process we are unable to modify it. Please
call customer service in the US at
(800) 516-0433
for additional information on what can be done for your specific order.
How do I track the status of an order? (top)
To view the status of a single order, visit the
Order Status page and enter your order number and billing zip code.
Payment and Coupons
(top)
What methods of payment do you accept? (top)
We accept credit card payment in the form of American Express, Discover, Mastercard
and Visa. We also accept
PayPal® as a form of payment.
What is PayPal? (top)
PayPal is the trusted leader in online payments, enabling buyers and businesses
to send and receive money online. PayPal has more than 100 million member accounts
in 103 countries and regions. It's accepted by merchants everywhere, including
eBay.
Learn more.
Is it safe to use my credit card online?
(top)
As you complete your order, you'll be asked for your name, address and credit
card information. We use Secure Socket Layer (SSL) - the leading data encryption
technology on the Internet - to send this personal information in an encrypted code
to our servers. Only VDORepair.com can decode For more information on the safety
of ordering online at VDORepair.com, please review our
Privacy &
Security
policies.
How do I apply a coupon towards my order?
(top)
Enter the coupon code in the coupon field on the shopping cart process payment page and complete
your order. You may only enter one coupon code per order.
Shipping & Returns
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How much shipping and handling will I pay?
(top)
Shipping is FREE to all US based locations. Please contact us about international locations. We do offer
overnight shipping at a surcharge.
What shipping carriers do you use?
(top)
We use USPS abd UPS.
What is the return policy?
(top)
VDORepair.com offers a refund for the full purchase amount less shipping costs.
What if my product arrives damaged?ed? (top)
In the unlikely event that a product arrives damaged, please use our
contact form or call us toll-free in the US at
(800) 516-0433.
Using My Account
(top)
Why do I need an account? (top)
An account is necessary to simplify your service experience and to monitor the status
of your cluster repair . To get started create an account here.
How do I change my password?
(top)
Go to My Account and select Change Password to
update your password. If you haven't already logged in, you'll be asked
to log in with your e-mail address and current password. You'll then come to
a screen that gives you the option to change your personal information. Simply fill
in the fields you'd like to change and select Update when you're
done.
If I misplace my password, how do I retrieve
it? (top)
Go to Login and click on the Lost password?
link to reset it.
How do I update my account information?
My Account and log in with your e-mail address and password.
Select Account Info to make changes to your account, Address Book
to make changes to your addresses.
How do I view my service order
status? (top)
Go to My Account, log in with your e-mail address and
password, and select Order Status to view the status of your service order(s).
Product Information
(top)
What if I have a question about a the repair
service? (top)
If you have a specific question about the repair service you feel is not covered,
please use our contact form or call us toll-free
in the US at
(800) 516-0433.
How do I submit a product testimonial? (top)
If you would like to write and submit a testimonial please vist the Testimonials
page
Add Testimonial
.
Please be sure to complete all of the required fields. Also, you should pay particular
attention to our guidelines as we will not post inappropriate or unrelated remarks.
When your review is complete, click the "Preview" button, and then click
the "Submit" button.
How do I submit a suggestion?
(top)
Give us a call
(800) 516-0433
to submit a product suggestion or use our contact
form. A reply may not be received.
How do I file an Extended Service Plan
claim on a product that is damaged or broken? (top)
We no longer offer Extended Service Plans, however if you previously purchased an
Extended Service Plan and your covered product fails, visit our website at VDORepair.com/ or call
(800) 516-0433.
Getting Further Support
(top)
E-mail
Please use our convenient online
email form to submit questions to our knowledgeable Customer Care Representatives.
Phone
For customer service issues in the U.S., please call
(800) 516-0433
between 9 a.m. and 6 p.m. CST, Monday through Friday.